{"id":1960,"date":"2022-02-26T19:54:40","date_gmt":"2022-02-26T18:54:40","guid":{"rendered":"https:\/\/www.asso.it\/support\/"},"modified":"2022-02-26T19:54:40","modified_gmt":"2022-02-26T18:54:40","slug":"support","status":"publish","type":"page","link":"https:\/\/www.asso.it\/en\/support\/","title":{"rendered":"SUPPORT"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap sidebar_right'  >\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-o2i07-a3683acdb9929939ae2e89a92a3de392\">\n#top #wrap_all .avia-slideshow .av-slideshow-caption.av-o2i07-a3683acdb9929939ae2e89a92a3de392__0 .avia-caption-title{\nfont-size:50px;\n}\n<\/style>\n<div  class='avia-slideshow av-o2i07-a3683acdb9929939ae2e89a92a3de392 avia-slideshow-featured av_slideshow_full avia-fade-slider av-slideshow-ui av-control-hidden av-no-slider-navigation av-hide-nav-arrows av-slideshow-autoplay av-loop-endless av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:true,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.666666666667%;'><li  class='avia-slideshow-slide av-o2i07-a3683acdb9929939ae2e89a92a3de392__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-o2i07-a3683acdb9929939ae2e89a92a3de392__0 caption_fullwidth caption_center'><div class=\"container caption_container\"><div class=\"slideshow_caption\"><div class=\"slideshow_inner_caption\"><div class=\"slideshow_align_caption\"><h2 class='avia-caption-title '  itemprop=\"name\" >SUPPORT<\/h2><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-1817 avia-img-lazy-loading-not-1817\"  src=\"https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/banner_support-1-1500x430.jpg\" width=\"1500\" height=\"430\" title='banner_support' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div>\n<div id='chi-siamo'  class='avia-section av-kc31cr34-5255485635a8b9e66be6ab666997a8a0 main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1960'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ye75-db6a1592cf2335c9b88e00783a842f68\">\n#top .av-special-heading.av-ye75-db6a1592cf2335c9b88e00783a842f68{\npadding-bottom:10px;\ncolor:#0e5fa6;\nfont-size:30px;\n}\nbody .av-special-heading.av-ye75-db6a1592cf2335c9b88e00783a842f68 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-ye75-db6a1592cf2335c9b88e00783a842f68 .av-special-heading-tag{\nfont-size:30px;\n}\n.av-special-heading.av-ye75-db6a1592cf2335c9b88e00783a842f68 .special-heading-inner-border{\nborder-color:#0e5fa6;\n}\n.av-special-heading.av-ye75-db6a1592cf2335c9b88e00783a842f68 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-ye75-db6a1592cf2335c9b88e00783a842f68 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-ye75-db6a1592cf2335c9b88e00783a842f68 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-ye75-db6a1592cf2335c9b88e00783a842f68 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-2  el_before_av_hr  avia-builder-el-first  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >ON-LINE SUPPORT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-keie7orq-a932e01177e4d03bdda37a19d4a494da\">\n#top .hr.hr-invisible.av-keie7orq-a932e01177e4d03bdda37a19d4a494da{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-keie7orq-a932e01177e4d03bdda37a19d4a494da hr-invisible  avia-builder-el-3  el_after_av_heading  el_before_av_three_fifth '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ydvv-b1faa96d1492b81a34279418e2e6bd5f\">\n.flex_column.av-2ydvv-b1faa96d1492b81a34279418e2e6bd5f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2ydvv-b1faa96d1492b81a34279418e2e6bd5f av_three_fifth  avia-builder-el-4  el_after_av_hr  el_before_av_two_fifth  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kudpoyw3-fdb2586737c3312d0454e85b23631529\">\n#top .hr.hr-invisible.av-kudpoyw3-fdb2586737c3312d0454e85b23631529{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-kudpoyw3-fdb2586737c3312d0454e85b23631529 hr-invisible  avia-builder-el-5  el_before_av_iconlist  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-icon-list-container av-keie4ywj-c69af0b3456b18678112c2850b53f0a0  avia-builder-el-6  el_after_av_hr  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-keie4ywj-c69af0b3456b18678112c2850b53f0a0 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-xogox-dbfeecc882f986343c0ea243cf1c7a15 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue812' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: MOULDING PARAMETERS (REGISTERED USERS ONLY)\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >MOULDING PARAMETERS (REGISTERED USERS ONLY)<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-t8189-b4f241d8f8ec5e90b99227b289c28f47 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue812' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: TROUBLESHOOTING PRINTED PRODUCT (REGISTERED USERS ONLY)\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >TROUBLESHOOTING PRINTED PRODUCT (REGISTERED USERS ONLY)<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-k31v5-d3f9b756003878e98b3670da9fc6c843 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue812' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: DESIGN (REGISTERED USERS ONLY)\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >DESIGN (REGISTERED USERS ONLY)<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-hgqsx-c4218b81c4fc7dea124f9c949b9f00a9 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue812' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: USE AND MAINTENANCE (REGISTERED USERS ONLY)\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >USE AND MAINTENANCE (REGISTERED USERS ONLY)<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-74j41-89bcca0f4afcc470b05c5aa6e933568a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue812' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: USE AND MAINTENANCE - VIDEO TUTORIAL (REGISTERED USERS ONLY)\"><h4 class='av_iconlist_title iconlist_title  '  itemprop=\"headline\" >USE AND MAINTENANCE - VIDEO TUTORIAL (REGISTERED USERS ONLY)<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ydvv-193cf5ca9bd33c8de586f0f8fe57bd7f\">\n.flex_column.av-2ydvv-193cf5ca9bd33c8de586f0f8fe57bd7f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2ydvv-193cf5ca9bd33c8de586f0f8fe57bd7f av_two_fifth  avia-builder-el-7  el_after_av_three_fifth  el_before_av_textblock  flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kudpnsdh-a4849bf8f67957b539fc929c8cf997da\">\n.avia-image-container.av-kudpnsdh-a4849bf8f67957b539fc929c8cf997da img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-kudpnsdh-a4849bf8f67957b539fc929c8cf997da .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-kudpnsdh-a4849bf8f67957b539fc929c8cf997da av-styling- avia-align-center  avia-builder-el-8  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1815 avia-img-lazy-loading-not-1815 avia_image ' src=\"https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1.jpg\" alt='' title='ASSO_Nuovi Sistemi a Canale Caldo'  height=\"2351\" width=\"1942\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1.jpg 1942w, https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1-248x300.jpg 248w, https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1-851x1030.jpg 851w, https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1-768x930.jpg 768w, https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1-1269x1536.jpg 1269w, https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1-1692x2048.jpg 1692w, https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1-1239x1500.jpg 1239w, https:\/\/www.asso.it\/wp-content\/uploads\/2021\/10\/ASSO_Nuovi-Sistemi-a-Canale-Caldo-1-582x705.jpg 582w\" sizes=\"(max-width: 1942px) 100vw, 1942px\" \/><\/div><\/div><\/div><\/div><section  class='av_textblock_section av-keie5t49-9e5057eec13a20b5de6d847387b0c848 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p class=\"p2\"><b>Warranty and Compensation<\/b><\/p>\n<p class=\"p3\"><i>The under extended general warranty conditions are published on the ASSO SRL website and are understood, acknowledged, and accepted from the moment the order is placed by the customer.<\/i><\/p>\n<p class=\"p3\">ASSO SRL guarantees that the hot runner system is free from defects for a period of one year (twelve months), from the date of shipment of the product by ASSO SRL.<\/p>\n<p class=\"p3\">Pursuant to and for the purposes of these warranty conditions, ASSO SRL is only obliged to repair, even by replacing it, if necessary, the defective parts of the hot runner system.\u00a0ASSO undertakes to rectify any imperfection that is the consequence of a design defect, of the materials used or of workmanship.\u00a0Replacement is at the discretion of ASSO SRL and will only be in cases where it is impossible to repair the product.<\/p>\n<p class=\"p3\">The following are not covered by this warranty:<\/p>\n<ul class=\"ul1\">\n<li class=\"li4\">Repair or replacement due to normal wear and tear or damage caused by the operator or third parties during normal work functions,<\/li>\n<li class=\"li4\">Damage to parts whose fragility is determined by the structure of the product itself, as requested by the customer, if this is expressly provided for in writing between the parties,<\/li>\n<li class=\"li4\">Damage due to failure to apply the maintenance and operating procedures recommended and set out in the manuals delivered to the customer or resulting from changes to the product made without the written consent of ASSO SRL.\u00a0Product manuals are provided upon delivery and therefore are acknowledged and accepted,<\/li>\n<li class=\"li4\">Losses and \/ or breakages resulting from assembly defects and \/ or the construction of installation sites other than the project specifications which, possibly, also cause damage to people, goods and \/ or equipment, production stoppages, delays and slowdowns of production, loss of profit,<\/li>\n<li class=\"li4\">The use of the machinery in a way that differs from the project specifications, also by moulding a polymer other than that for which the hot runner was designed,<\/li>\n<li class=\"li4\">The use of an undersized or oversized press, with respect to the project specifications,<\/li>\n<li class=\"li4\">Transport costs and local sales taxes, relating to replaced or repaired parts,<\/li>\n<li class=\"li3\">Expenses resulting from compliance with local codes and standards.<\/li>\n<\/ul>\n<p class=\"p3\">If spare parts are required for replacement under warranty, ASSO SRL has the right to make the delivery subject to the return to its Headquarters at the customer&#8217;s expense (by means of suitable packaging), of the components that are defective or damaged.\u00a0All materials for which replacement is required must be correctly identified with the receipt codes, indicating the defect detected and the identification number of the hot runner or single injector.<\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1960'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1960","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - 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